Maintenance Service

After-Sales Support & Maintenance

Preventive maintenance contracts, corrective repairs, spare parts supply, and technical helpdesk — keeping your medical equipment at peak performance long after delivery.

Your Equipment, Always Operational

Medical equipment downtime in a healthcare facility is not just a financial cost — it directly affects patient care. StarMed's after-sales team is committed to keeping your equipment operational through structured preventive maintenance, rapid corrective response, and a reliable spare parts supply chain.

Our Preventive Maintenance Contracts (PMCs) are available across three service tiers, designed to match the criticality and utilisation level of your equipment.

Breakdown Response Commitments

Critical4 hours

Life-support and ICU equipment

Urgent24 hours

Theatre and diagnostic equipment

Routine48 hours

Ward and general equipment

ScheduledAs agreed

Preventive maintenance visits

Preventive Maintenance Contract Tiers

Choose the level that matches your equipment type and utilisation

Basic PMC

Twice yearly

2 scheduled preventive maintenance visits per year

Visual inspection and cleaning

Basic calibration checks

Service report after each visit

Phone support during business hours

Best for: Low-utilisation equipment in smaller clinics

Standard PMC

Quarterly

4 scheduled preventive maintenance visits per year

Full calibration and performance testing

Parts replacement (consumable spares included)

Priority response for breakdowns (48 hours)

Service report and maintenance log

Phone and remote support

Best for: Capital equipment in active ward or theatre use

Premium PMC

Monthly

Monthly equipment health checks

Dedicated biomedical engineer assigned

24-hour emergency breakdown response

All spare parts included

Loaner equipment during major repairs

Annual performance certification

Quarterly reporting to management

Best for: ICU, theatre, and critical diagnostic equipment

Support Channels

Phone Helpdesk

+254 722 652019 | +254 720 703420

Mon–Fri 8am–6pm, Sat 9am–1pm

Remote Diagnostics

Technical troubleshooting

Via phone, WhatsApp, or video call

On-Site Repair

Biomedical engineer dispatch

Per response time commitment

Spare Parts

OEM and compatible parts

Sourced globally, stocked locally

Get a Maintenance Contract Quote

Tell us your equipment list and we'll recommend the right PMC tier and provide a formal quote.

Request PMC Quote Call Us Now

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