End-to-End Service

Our Services

StarMed Technologies is not simply a product vendor — we are a full-service medical equipment partner, managing every step from tender response to long-term maintenance.

Import & Supply Logistics

We handle the complete importation chain — from manufacturer sourcing and freight forwarding to customs clearance and last-mile delivery to your facility anywhere in Kenya and East Africa.

Air & sea freight management

KRA customs clearance

Last-mile delivery to facility

Cold-chain management where required

Shipment tracking & status updates

Full import documentation package

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Government & NGO Tender Support

Experienced in responding to and winning public tenders under PPRA, KEMSA, county governments, and donor-funded (USAID, GIZ, WHO) and NGO procurement frameworks.

PPRA-compliant bid preparation

KEMSA registered supplier

Donor-funded project bidding

Framework contract management

Tender document compilation

AGPO (Youth/Women/PWD) certified

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Needs Assessment & Specification

Our clinical consultants work directly with your procurement and medical teams to define equipment specifications, develop Bills of Quantities (BoQs), and evaluate competing products objectively.

On-site facility surveys

BoQ preparation & costing

Technical specification writing

Vendor evaluation support

Budget planning assistance

Compliance gap analysis

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Installation & Commissioning

All major equipment is professionally installed, commissioned, and calibrated by our qualified biomedical engineers to manufacturer and regulatory standards.

Certified biomedical engineers on-site

Calibration & performance validation

Acceptance testing & sign-off

Handover documentation package

IQ/OQ/PQ documentation available

Integration with existing systems

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Biomedical Training

We provide hands-on training for clinical staff, biomedical technicians, and procurement personnel on equipment operation, maintenance, and troubleshooting.

Operator training for clinical staff

Biomedical technician training

Training completion certificates

Reference manuals & SOPs provided

Refresher training on request

Train-the-trainer programmes

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After-Sales Support & Maintenance

Preventive maintenance contracts (PMC), corrective repairs, spare parts supply, and helpline support to keep your equipment running at peak performance.

Preventive maintenance contracts

Spare parts sourcing & supply

Emergency breakdown response

Service & calibration reports

Remote technical support

Equipment lifecycle management

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How It Works

A transparent, end-to-end process — you always know what's happening.

Enquiry & Assessment

Proposal & Quotation

We prepare a detailed proposal with product specifications, pricing, lead times, and service terms.

Order & Importation

Upon approval, we process the order, manage importation, and keep you updated throughout.

Delivery & Installation

Equipment is delivered, installed, and commissioned at your facility by our engineers.

Training & Handover

Your team is trained and certified. Full documentation is handed over.

Ongoing Support

We remain your dedicated partner through our maintenance contracts and helpdesk.

Ready to get started?

Contact our team for a free consultation and service proposal tailored to your facility.

Request a Consultation

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